This piece originally appeared on MCA in April 2023.
Staff shortages in the hospitality sector have seen record highs as of late. For the first time since records began, there are more job vacancies in the UK than unemployed people, according to the latest labour market figures. This has been driven mainly by a near-fourfold surge in vacancies to around 1.3 million since the summer of 2020, when economic activity resumed at the end of the first lockdown.
In hospitality, at the end of May, there were over 80% more vacant roles than the same period in 2019. This was compounded by the sector creating almost 300,000 new jobs within 12 months. Statistics had shown an average rate of 10% vacant requisitions across the sector which equates to a shortage of around 170,000 workers plus an estimated further 150,000 temporary, seasonal and agency staff.
As we take a look at the labour challenges currently facing the hospitality sector in the UK, executives and leadership teams must consider how diversity and inclusion are playing a role, and which may be transient, situational, or are fundamental shifts that are here to stay.