The retail financial services industry has evolved considerably – the rise of FinTech and digital banking means that customers are more demanding, discerning and sophisticated than ever. They expect personalised experiences, attuned to their online lifestyles. 

The ubiquity of mobile technology has widespread implications, both for attracting and retaining customers, as well as ensuring data security. Cost control and streamlining operations remains a priority for the industry, as does cultivating new technologies and devising risk management schemes that combat security and compliance issues.

Leathwaite is aware of the prevailing challenges and requirements of our retail financial services clients. Over the years we have become a trusted adviser and partner to a range of SME and FTSE 250 businesses. We have nurtured long-term relationships with global executives, whom we maintain close relationships with to ensure we stay abreast of key issues in the industry.

Our functional and sector expertise spans numerous organisations, including:

  • Building Societies
  • Challenger Banks
  • Credit Cards
  • Loans
  • Mortgages
  • Retail Banking

CEOs that make HUMAN CAPITAL their top priority, and continuously strive to engender employee loyalty, have the highest probability of realizing outsize returns.

Wall Street Journal Leadership Report

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Latest whitepapers & market insights

Click on the links below to read the latest industry whitepapers, opinions and research papers from the Leathwaite team addressing topics within executive search, executive interim management and other key trends driving human capital strategies, talent acquisition and leadership:

Research report: The Rise of the Chief Privacy Officer

With the California Consumer Privacy Act (CCPA) coming into effect as of January 1 2020, data privacy and security are…

Research report: Global Talent Acquisition Annual Survey

The Global Talent Acquisition Survey - A personal touch in the digital age. Download the results here.

More than half of America’s largest banks now have a technologist in the boardroom

Today 16 of the top 30 US financial institutions by assets have appointed their CIO to their Operating Committee or…