A financial services Operations Executive well experience in designing and implementing strategies spanning transformation, optimisation and simplification whilst managing relations with board level executives and global regulators.

Key skill areas:

  • Operations
  • Mergers and Acquisitions
  • Target Operating Model Design
  • Channels and Distribution
  • Change and Transformation

Recent career history and key accomplishments:

  • In recent years she has held various Executive Interim COO roles with a range of organisations across the Retail Banking and Professional Services fields, often acting in either a line role or an advisory capacity.
  • Her focus in these roles has spanned from guiding organisations through periods of heightened merger and acquisition activity, re-designing strategic operating models and leading drastic periods of process improvement.
  • Her career prior to this was spent within the Retail and Commercial Banking space with a range of organisations in roles spanning Operations.
  • Early on in her career, this was focused more around distribution and channels before shifting into more strategic, ExCo facing roles where she was responsible for the design and implementation of a range of initiatives spanning sales and distribution.
  • Most recently, this culminated in group level responsibility for operations, strategy and transformation.

The “Head of Operations” is a financial services leader who is adept at running enterprise scale transformation, performance efficiency initiatives and Operations management. She is an extremely skilled relationship manager who is comfortable operating at board level and working with UK or global regulators. In her most recent engagements, she successfully led a customer centric technology transformation supported by robotics and process simplification, a strategy she helped to develop.

Paul McCann, Leathwaite Executive Interim Practice

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