The COVID-19 pandemic has presented business with what most now agree to be, its most aggressive and stringent stress-test ever. With the exception of a select few businesses in areas such as (toilet) paper manufacturing and home entertainment streaming, many long-standing enterprises had entrenched relationships, supply chains and indeed entire business models structurally altered or at worst, wiped out as a result of the crisis.

As companies rapidly rolled out Business Continuity and Operational Resilience frameworks, they faced up to the very real problem of keeping an entire workforce connected (literally and metaphorically) and engaged.

It was here that an understanding of, and investment in, Employee Experience (EX) yielded dividends for those businesses that truly understood it. In the following paper we examine the role of EX in business and the role it played in helping firms navigate the crisis.

Download the report here: