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Key themes and trends:

  • Innovative digital developments have had a profound impact on the day-to-day lives of individuals, including retail banking customers. In response, the banking industry has begun to embrace the digital era, where mobile apps and smart ATMs are no longer a luxury but have become a necessity
  • The wave of digitalisation has led many banks to re-evaluate their business and talent strategies to attract, engage, and reward a new generation of staff that can successfully transform their existing platforms and provide the digital experience their customers have come to expect
  • However, Challengers must accept that cultural issues may arise with such moves and in a time when competition for talent is at its highest, there needs to be more emphasis than ever before placed on making the most of talent hiring opportunities, ensuring you attract and retain individuals who will add the greatest value to your business model

Key moves:

  • Stuart Haire joins HSBC to run retail banking and wealth management in the UK. Stuart spent 10 years at RBS in a number of roles, the most recent was running the Direct Bank.
  • Sharon Maguire leaves The Commercial Bank of Qatar where she ran products, digital banking and transformation to take up the role of Deputy CEO of Commercial Bank of Dubai where she reports to Peter Baltussen.
  • Sara Bennison joins Nationwide as Chief Marketing Officer, she was formerly CMO for Personal and Corporate Banking at Barclays.
  • Karen Fawcett, CEO for Standard Chartered Consumer Banking now has the additional responsibility for Brand and Marketing in a bid to shake up the business line.
  • Kennedy Uzoka is appointed as Group Managing Director of The United Bank of Africa. He previously ran transformation at the bank.
  • Zunaid Bulbulia, former MTN South Africa CEO, joins listed telecommunications provider Huge Group as an independent non-executive director with immediate effect.
  • Laurence do Rego is promoted to Group Executive of Commercial Banking at Ecobank Transnational Incorporated.
  • Dotun Sulaiman joins Barclays as a Non-Executive Chairman in Nigeria. He is subsequently building out his board.
  • Eric Holder, the former U.S Attorney General joins MTN to help fight a $3.9 billion Nigerian regulatory fine.
  • Martin Jennings joins Aberdeen Asset Management as Head of Aberdeen Digital. Martin Gilbert, CEO, says ‘Martin’s recruitment emphasises further Aberdeen’s commitment to capitalise on the huge technological change the asset management industry is facing and our desire to place platform services at the heart of our business model. In creating a distinct division, we aim to create a culture that can foster innovation, agility and client services’.
  • Louise Colley joins the UK Digital business of Aviva as Propositions Director. Louise has worked for Aviva for twenty-six years and has gained a wealth of experience working across Strategy, Distribution, Marketing and Propositions Development for Annuities, Pensions and was most recently MD of the Protection business.
  • Tom Woolgrove, former Direct Line Group personal lines managing director is appointed CEO of Premium Credit, a business that allows customers to finance their insurance premiums. He was previously Interim Deputy CEO at OakNorth Bank, a new challenger bank combining traditional banking and digital services to offer debt finance enabling small businesses to grow and also Interim CEO at Flood Re.
  • Martin Stead, Nutmeg’s current Chief Revenue Officer, is promoted to CEO, replacing the founder Nick Hungerford.
  • Peter Bole joins Virgin Money as CFO. Peter is currently CFO at Tesco Bank, where he has led the finance function since 2009. He has extensive experience in UK retail banking, including the migration of Tesco Personal Finance from RBS. Given Peter’s contractual position at Tesco Bank, he joins Virgin Money as CFO in 2017, following which he will be appointed as an Executive Director.
  • Peter Jackson joins Santander as head of the business’s innovation area which operated across the group. He brings extensive experience and knowledge of the financial services sector to the role.
  • Laurent Le Moal is appointed as the CEO of PayU, a leading payment services provider within fast-growing markets. Laurent Le Moal will lead PayU’s strategy and development, building on the company’s position worldwide and developing payment solutions which meet the local needs of both consumers and merchants.
  • Liam Coleman is appointed as Deputy CEO of The Co-operative Bank. In his new role, he is responsible for the day to day running of the bank and is expected to be an eventual take out for Niall Booker, the current CEO.
  • Amer Sajed is confirmed by Barclays as the permanent Chief Executive Officer of Barclaycard, effective immediately.
  • Richard Larcombe, formerly Virgin Media’s Brand and Marketing Director, joins Tesco Bank in the same role.
  • Cyrille Salle de Chou joins online marketplace lender RateSetter as its Chief Risk Officer. He joins from Lloyds where he was the Credit Risk Director for mortgages. He is joined by Jim Gunner who has become Chair of the fintech startup’s risk committee after leaving HSBC where he was a senior executive for group risk.
  • Eric Crabtree is appointed as Global Head of Financial Services at Unisys in a move which deepens and widens the company’s exposure outside the US market. He is joined by Tom Higgins who is appointed as VP Enterprise Solutions EMEA.
  • Naureen Hassan joins Morgan Stanley in its new digital role in the wealth management business, a hire which hints at the future of the bank’s investment strategy.
  • Alisdair Lenman joins peer-to-peer lender Wellesley as CFO. He was previously CFO at BGL Group and left the business towards the end of 2015.
  • Ricardo Martin Manjon becomes the new Head of Digital Banking at Nordea. He previously held the position of Head of Digital Transformation at BBVA Spain, one of Europe’s largest banks.
  • Matt Whittingham has joined Manulife as Chief Digital Officer in Asia, based in Singapore.
  • Al-Noor Ramji joins Prudential as Group Chief Digital Officer.
  • Russ Thornton has joined AEGON as Chief Digital Officer.
  • Andrew Rear joins Munich Re as the CEO for the Digital Partners venture.
  • Mark Dennis moves to become the CIO for the Digital Partners venture at Munich Re.
  • Anthony Di Iorio moves to Toronto Stock Exchange to become Chief Digital Officer.
  • John Troiano and Richard Mountford replace Massimo Tosato as Global Head of Distribution and Global Head of Product respectively at Schroders after the role was split and Massimo Tosato steps down. The news follows reports that CEO Michael Dobson stepped down from his role last month to become Chairman of the board. Peter Harrison replaces Dobson as CEO and both Troiano and Mountford report in to Harrison.
  • Philip Mallinckrodt is appointed as Group Head of private assets at Schroders, in addition to his overall responsibilities for wealth management. Andrew Ross is appointed global head of wealth management and reports in to Mallinckrodt.
  • Maile Carnegie is appointed as General Executive in Digital Banking for ANZ Group. She joins from Google where she led the Australia and New Zealand business. She will be reporting to Shayne Elliot, CEO of ANZ.
  • Melissa Stevens joins Fifth Third Bancorp in the newly created role of Chief Digital Officer and Head of Omni-Channel Banking. She was most recently MD and Chief Operating Officer for Citi Fintech and was also head of the bank’s consumer innovation labs. Reporting to head of consumer banking Chad Borton, at Fifth Third she will be responsible for creating the strategic plan for an integrated omni-channel customer experience, including both sales and service, for all lines of business.